Order Information

Orders are accepted with the understanding that they will be billed at prices in effect at time of shipment. If matching custom product to a previous order, provide original purchase order number.  If the order value does not meet the minimum required value of $100.00 CAD, Standard Metal Hardware may reject the order, apply a minimum order charge or waive the minimum order requirement at its sole discretion.


Prices are subject to change at any time, without notice to the Customer.  Prices do not include sales taxes.  Standard Metal Hardware may charge additional amounts if the Customer requests special packing, marking, shipment or product modifications.  Saleable samples will be charged at regular prices. Pricing or invoicing discrepancies are to be brought to our attention within 180 days, otherwise all pricing and terms are deemed as accepted and no longer negotiable.


Project or new construction quotes are restricted to the specific project quoted for the quantities referenced on the quote.  Pricing will be adjusted if partial orders are received.  Quote numbers must be referenced on the Customer purchase order for the Customer’s quoted pricing to apply.  Orders that do not reference a quote number will receive buy program pricing or book net pricing.  Quotes are valid for 90 days with extensions available upon request at time of quote.

Payment Terms

Standard Metal Hardware will deliver to Customer an invoice with each shipment.  Customers will pay all invoiced amounts within 30 days of the invoice date.  Past due invoices will be subject to a late payment service charge of 1.5% per month on any overdue unpaid balances.

Remit Payment to: Standard Metal Hardware Manufacturing Ltd., 29 Rangemore Road, Toronto, Ontario, M8Z 5H8.  Payments are also accepted via electronic funds transfer.  Request bank account information by sending an email to accounting@smhardware.com.

Credit Terms

All Customer purchase orders are subject to the credit limit and terms set forth in Standard Metal Hardware’s credit application.  The Company reserves the right to request payment or adequate assurances of payment prior to orders being shipped.  If a Customer is in default of payment, Standard Metal Hardware has the right to defer any future shipments until such default is corrected.

Shipping & Freight

All prices are F.O.B. Standard Metal Hardware in Toronto.  Pre-paid freight will be allowed on each shipment of $1,000.00 net and over to major centers within Canada and $1,250.00 for beyond carrier destinations.  All shipments are routed most cost-effective route of our choice.  We reserve the right to designate the carrier.  Standard Metal Hardware will pack, mark and ship according to our standard procedures, unless agreed upon in writing, that we comply with any special shipping instructions provided by the customer. For all pre-paid shipments, any claim for loss or damage in transit should be noted immediately on the bill of lading upon receipt of goods and advise Standard Metal Hardware. Failure to do so may result in our ability to file a claim with the carrier.

Order Inspection

The Customer will inspect all products delivered immediately after receiving them.  The customer will be deemed to have accepted the order unless the Customer notifies Standard Metal Hardware in writing of any nonconformance.  Claims for manufactured defects must be made within 30 days of invoice date along with written and photo evidence of any defect.  Claims for shortages must be made within 30 days of invoice date.

Special Finishes

All products sold with a lacquered and powder coat finish are not guaranteed against scratching, chipping or fading.  10B and 20D are inconsistent and unstable finishes and therefore cannot be guaranteed.  The materials used for these and all finishes are the best available and cannot guarantee against deterioration due to wear, improper use or environmental conditions.

Product Returns

All customized products are not returnable.  Products may not be returned by the Customer without written return authorization from Standard Metal Hardware.  The product must be sent back in its original, undamaged packaging in unused resaleable condition. The company will inspect the product once received and a credit in the amount of the original purchase price will be issued if the return is valid.  No credit will be allowed beyond 180 days after invoice date.  A restocking fee of 25% plus freight will apply for all non-customized products.

Order Changes or Cancellation

Orders for stock product orders may be changed upon request at Standard Metal Hardware’s sole discretion.  Changes to non-stock product orders will be allowed only in instances where the material has not yet been scheduled into production.  Note that a request to change an order may cause a delay in the scheduled shipment date.  Any handling charge resulting from an authorized change order will be billed to the customer.  If a Customer cancels an order or portion of an order that includes products that have been manufactured and prepped for shipping, a 25% restocking fee will apply.  Custom order products made to the Customer’s specification are not returnable.